Duel.com licence ALSI-202411026-FI1, what it actually means
Duel operates under Anjouan Gaming Authority licence ALSI-202411026-FI1, valid through November 2026. We analyze what this licence does, what it does not, and how it compares to UKGC, MGA, Curaçao, and Isle of Man.
We may receive a commission for purchases made through affiliate links on this site. Our ratings and opinions remain independent.
What is the Anjouan Gaming Authority?
The Anjouan Gaming Authority is the gaming regulator of the Autonomous Island of Anjouan, one of three islands forming the Union of Comoros in the Indian Ocean. The regulator issues B2C (business-to-consumer) online gaming licences to operators worldwide.
Anjouan is a recognized offshore licensing jurisdiction, similar in tier to Curaçao but newer and with less enforcement history. The authority issues licences relatively quickly and at lower cost than Malta (MGA) or the UK (UKGC), which is one reason newer operators choose it.
The specific licence details
- Licence number: ALSI-202411026-FI1
- Type: B2C online gaming licence
- Issued to: Immortal Snail LLC
- Beneficiary entity registration: L22982 (Saint Kitts & Nevis)
- Office address: Arthur L. Evelyn Building, Suite 5, Main Street, Charlestown, Nevis
- Issuing authority: Government of the Autonomous Island of Anjouan, Union of Comoros
- Valid through: November 2026 (must be renewed annually)
The licence can be verified through Duel's own knowledge base at docs.duel.win. Players who want third-party confirmation can request licence proof from Duel's support team.
What protections does this licence actually provide?
This is the core question and the answer is nuanced. Anjouan licensing covers a base level of operator accountability but lacks the regulatory tooling found in higher-tier jurisdictions.
What Anjouan licensing provides:
- Operator must be a registered legal entity (Immortal Snail LLC in this case).
- Operator commits to fair-gaming practices and anti-money-laundering compliance.
- Operator must respond to player complaints filed through the regulator.
- Licence can be revoked for breach, providing some operator-side accountability.
- Standard offshore-tier KYC and AML requirements (see our KYC trigger thresholds page).
- Connection-level security via SSL/TLS and 2FA support (our security analysis).
What Anjouan licensing does not provide (vs UKGC/MGA):
- No mandatory deposit limits, loss limits, or time-out tools enforced at platform level.
- No mandatory self-exclusion scheme like UK's GamStop.
- No government-funded Alternative Dispute Resolution (ADR) body.
- No mandatory funds segregation audits (operator can co-mingle player funds).
- No mandatory RNG certification by independent labs (operator self-certifies).
- No mandatory advertising standards (e.g., no Gambling Commission advertising code).
How does Anjouan compare to other gaming licences?
| Licence | Tier | Player protection | Mandatory RG tools | ADR scheme |
|---|---|---|---|---|
| UKGC (UK) | Tier 1 | Highest | Yes (GamStop) | Yes (multiple ADRs) |
| MGA (Malta) | Tier 1 | High | Yes | Yes (regulator-backed) |
| Isle of Man | Tier 1 | High | Yes | Yes |
| Curaçao (new GCB) | Tier 2 | Medium | Some | Limited |
| Curaçao (legacy) | Tier 2 | Medium-low | No | Limited |
| Anjouan (Duel) | Tier 2-3 | Low-medium | No | No |
| No licence | Tier 0 | None | No | No |
Sources: Legal Gambling and the Law, UK Gambling Commission, Malta Gaming Authority.
What does this mean for you in practice?
The practical takeaway depends on your risk tolerance and your alternatives.
If you live in a country where Duel is your only realistic option: The Anjouan licence provides base-level legitimacy. Duel operates as a registered legal entity, processes payments through standard banking rails, and responds to complaints through Casino.guru and similar platforms. This is meaningfully better than playing at unlicensed operators.
If you have access to UKGC or MGA-licensed operators: Those provide more player protection. Mandatory deposit limits, self-exclusion (GamStop), government-funded dispute resolution. The trade-off is that those operators typically do not run zero-edge Originals or 50% rakeback, the higher-protection brands have different economics.
If you are risk-averse: Limit Duel to amounts you can afford to lose entirely. Treat the Anjouan licence as base accountability, not high-tier protection.
If something goes wrong, what is your recourse?
- Live chat with Duel support. Most issues resolve here. 24/7 availability, English only.
- Email follow-up. If chat does not resolve, write to
support@duel.comwith full details and screenshots. Keep records. - File a complaint at Casino.guru. They have a working complaint mediation process. Duel responds to Casino.guru complaints based on our review of their existing case history.
- File at AskGamblers. Secondary complaint platform with operator response history.
- Anjouan Gaming Authority direct. Last resort. Response time and effectiveness are limited.
Existing complaints on Casino.guru as of May 2026: two unresolved cases (a $250 delayed withdrawal in Kazakhstan, a $152 self-exclusion bypass dispute in India). Both involve fact patterns that suggest operator-side disagreement rather than refusal-to-pay-out scenarios.
What we have verified about the licence ourselves
- Licence number ALSI-202411026-FI1 is referenced in Duel's footer and on docs.duel.win, consistent.
- Immortal Snail LLC is registered at the published address (Charlestown, Nevis).
- The CSGOEmpire pedigree (Ossi Ketola) is verified through public records and CSGOEmpire's own about page.
- Casino.guru's safety index (7.6/10, "Above average") is current as of May 2026.
- Trustpilot rating of 2.7/5 across 131 reviews is the small but legitimate review history.
What we cannot verify (and neither can anyone else without internal access):
- Whether player funds are segregated from operational funds.
- Whether RNG is independently audited (not required by Anjouan).
- What the actual AML approval rate vs flag rate is on withdrawals.